Chapter Title     Chapter 1: How Managers Communicate Synopsis / Outline Self-test Chapter 2: What is Communication, Anyway? Synopsis / Outline Self-test Chapter 3: Communicating the Corporate Culture Synopsis / Outline Self-test Chapter 4: Managing Data, Information, Knowledge and Action Synopsis / Outline Self-test Chapter 5: Communication Channels Synopsis / Outline Self-test Chapter 6: Performance Feedback Synopsis / Outline Self-test Chapter 7: Communicating Change Synopsis / Outline Self-test Chapter 8: Interdepartmental Communication Synopsis / Outline Self-test Chapter 9: Communicating the Innovative Spirit Synopsis / Outline Self-test Chapter 10: Communication Ethics Synopsis / Outline Self-test