| Chapter
1: How Managers Communicate |
60%
of employees are satisfied
with communication from their supervisor |
Clampitt,
P.G., & Williams, M.L. 2003. How
employees and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International Communication
Association Convention, May. |
55%
of managers are unfit for
their job |
Kaihla,
P. 2003. Getting inside the boss's head.
Business 2.0. November:49. |
20
Average number of people
murdered at work each week in the U.S. |
DeFrank,
R., & Ivancevich, J. 1998. Stress
on the job. An executive update. Academy
of Management Executive, 12(3):56. |
45%
of employees have confidence
in the job being done by senior management |
Caudron,
S. 2002. Where have all the leaders
gone? Workforce, 81(13):28-32. |
70%
of communication metaphors
describe the communication process as
a conduit |
Reddy,
M. 1979. The conduit metaphor: A case
of frame conflict in our language about
language. In The metaphor and thought,
edited by A. Ortony, (pp. 284-324).
Cambridge, MA: Cambridge University
Press. |
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|
|
| Chapter
2: What is Communication, Anyway? |
76%
of corporate executives believe
that oral and written communication
skills should be emphasized heavily
in MBA classes |
Porter, L.W., & Mckibbin,
L.W. 1998. Management education and
development: Profit or thrust into the
21st century? New York: McGraw-Hill. |
|
14,000
The number of definitions for
the 500 most commonly used words in
the
English language
|
Haney, W.V. 1979. Communication
and interpersonal relations: Text
and cases. Homewood, IL: Irwin. |
|
51%
of employees are satisfied with
organizational communication
|
Clampitt, P.G., &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International Communication
Association Convention, May. |
|
3,155,760,000
Robert Hooke's estimate of the
number of separate ideas the mind
can entertain
|
Barrow, J.D. 2002. The
constants of nature. New York: Pantheon
Books, p. 117. |
| 10 |
70,000,000,000 |
| The
number of possible neural pathways
for the brain |
|
Barrow, J.D. 2002. The
constants of nature. New York: Pantheon
Books, p. 117. |
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|
|
| Chapter
3: Communicating the Corporate Culture |
4X
Companies that live by their stated
values experience 4 times the growth
in revenues compared to those that do
not |
Kotter, J.P. & Heskett,
J.L. 1992. Corporate culture and
performance. New York: The Free
Press, p. 4. |
|
1 of 4
Corporate culture is 1 of 4 business
fundamentals that high-performing
companies must master
|
Joyce, W., Nohria, N.
& Robertson, B. 2003. What (really)
works: The 4+2 formula for sustained
business success. New York: HarperBusiness,
p. 17. |
|
39%
of employees are cynical about
organizational life
|
Clampitt, P.G. & Williams,
M.L. 2003. How employees and organizations
manage uncertainty: Norms, implications
and future research. Paper competitively
selected and presented at the International
Communication Association Convention,
May. |
|
#2
ranked characteristic of top employers
in the biotechnology and pharmaceutical
industry is "having work and
personal values that are aligned"
|
Gwynne, P. 2003. Top employers
survey: Peak performers in an enigmatic
economy. Science, 302(5645).
October 23:688. |
|
50%
of mergers & acquisitions
actually end up adding value as intended
|
Cartwright, S. & Cooper,
C.L. 1993. The role of culture compatibility
in successful organizational marriage.
Academy of Management Executive,
7(2):57-70, p. 57. |
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to top
|
|
| Chapter
4: Communication Ethics |
75 %
of lies told in the workplace are
directed at supervisors |
Hample, D. 1980. Purposes
and effects of lying. Southern Speech
Communication Journal, 46:33-47. |
|
76 - 22 - 3
Percentage of lies that benefit:
a) the liar, b) the person lied to,
and c) a third party, respectively
|
Camden, C., Motley, M.T.
& Wilson, A. 1983. White lies
in interpersonal communication: A taxonomy
and (preliminary) investigation of social
motivations. Paper presented at
the annual convention of the International
Communication Association, Dallas, May. |
84%
of corporate recruiters believe
that personal integrity and ethics are
very important traits for job applicants |
Alsop, R. 2003. Right
and wrong: Can business schools teach
students to be virtuous? Wall Street
Journal. September 17:R9. |
|
60%
of corporate recruiters believe
business schools can provide students
with guidance on making ethical decisions
|
Alsop, R. 2003. Right
and wrong: Can business schools teach
students to be virtuous? Wall Street
Journal. September 17:R9. |
|
50%
of whistleblowers believe they were
fired for reporting misconduct
|
Dwyer, P. & Carvey,
D. 2002. Year of the whistleblower.
Business Week. December 16:108. |
|
80%
of executives report having trusted
the wrong person at least once in
their career
|
Kramer, R. 2002. When
paranoia makes sense. Harvard Business
Review, 80(7):66. |
|
80%
of information sent via the grapevine
is accurate
|
Kimmel, A. 2004. Rumors
and rumor control: A manager's guide
to understanding and combating rumors.
Mahwah, NJ: Lawrence Erlbaum Associates,
p. 216. |
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to top
|
|
| Chapter
5: Selecting and Using Communication Technologies |
75%
of people would have more difficulty
living without e-mail for 5 days than
living without a phone |
Nowak, R. 2003. Behind
the numbers: E-mail beats the phone
in business communications. Information
Week. May 19:66. |
|
$24
The savings for a company to process
a customer's order over its website
vs. over the phone
|
Peppers & Rogers Group.
2002. An e-commerce blueprint: How
to maximize ROI from your web strategy.
White paper, p. 11. |
|
60,000
The estimated number of computer
viruses currently in circulation
|
2004. Quick stats. The
Business R & D News. www.thenms.com/users/abstra117/newsletters/11-02-2004.
|
|
49%
of all e-mail is junk e-mail
|
2003. Out, out, damned
spam. Business Week. August:
54. |
|
45%
of American enterprises have implemented
some manner of wireless networking
|
2003. Wi-Fi is becoming
popular at the office. Wall Street
Journal. October 23:B4. |
|
45%
of all capital expenditures in
the U.S. are spent on information
technologies
|
Champion, D. & Carr,
N. 2000. Starting up in high gear. Harvard
Business Review, 78(4):95. |
|
40%
of computer conferencing users
do not know the gender of the other
participant(s)
|
Sproull, L. & Kiesler,
S. 1986. Reducing social context cues:
Electronic mail in organizational communication.
Management Science, 32:1492-1512. |
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|
|
| Chapter
6: Managing Data, Information, Knowledge and
Action |
70%
of workplace learning is informal |
Pfeffer, J. & Sutton,
R. 1999. Knowing what to do is not enough.
California Management Review, 42(1):83. |
|
100
The number of voice and e-mail
messages the average manager receives
each day
|
Davenport, T. & Beck,
J. 2000. Getting the attention you need.
Harvard Business Review, 78(5):119. |
|
80%
of Cisco System's customer service
issues are handled through its website
|
Reinhardt, A. 1999. The
man who hones Cisco's cutting edge.
Business Week. September 13:140. |
|
50%
of our brains are devoted to processing
visual information
|
Matter, C. 2003. Personal
communication, October 21. |
|
50%
of decisions made in organizations
are not fully implemented or sustained
|
Nutt, P. 1999. Surprising
but true: Half the decisions in organizations
fail. Academy of Management Executive,
13(4):75-90, p. 75. |
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|
|
| Chapter
7: Providing
Performance Feedback |
19%
of senior managers believe their
companies remove low performers quickly
and effectively |
Alexrod, B., Handfield-Jones,
H. & Michaels, E. 2002. A new game
plan for C players. Harvard Business
Review, 80(1):82.
Clampitt, P.G. & Downs, C. 1993.
Employee perceptions of the relationship
between communication and productivity.
Journal of Business Communication, 30(1):
5-28.
|
|
60%
of employees are dissatisfied
with the performance feedback system
|
Clampitt, P.G. & Downs,
C. 1993. Employee perceptions of the
relationship between communication and
productivity. Journal of Business
Communication, 30(1): 5-28. |
|
20%
of employees are unsatisfied with
information about their job requirements
|
Clampitt, P.G. & Downs,
C. 1993. Employee perceptions of the
relationship between communication and
productivity. Journal of Business
Communication, 30(1): 5-28.
|
|
43%
of employees are unsatisfied with
information about how they are judged
|
Clampitt, P.G. & Downs,
C. 1993. Employee perceptions of the
relationship between communication and
productivity. Journal of Business
Communication, 30(1): 5-28. |
|
90%
of employees favor the concept
of a formal evaluation
|
Mayfield, H. 1960. In
defense of performance appraisals. Harvard
Business Review, 57:80-85 |
|
80%
of U.S. companies use some form
of merit pay
|
Luthans, F. & Stajkovic,
A. 1999. Reinforce for performance.
Academy of Management Executive,
13(2):50. |
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to top
|
|
| Chapter
8: Communicating
Across Organizational Boundaries |
|
10-20%
of all U.S. managers sent abroad
return early because of job dissatisfaction
or difficulty adjusting to the new
country
|
Black, J.S. & Gregersen,
H.B. 1999. The right way to manage expats.
Harvard Business Review, 77(2):53. |
|
65%
of organizations experience major
interdepartmental communication problems
|
Clampitt, P.G. & Downs,
C. 1993. Employee perceptions of the
relationship between communication and
productivity. Journal of Business
Communication, 30(1): 5-28. |
|
40%+
of cross-border strategic business
alliances between Central and Eastern
Europe fail
|
Rondinelli, D.A. &
Black, S.S. 2000. Multinational strategic
alliances and acquisitions in Central
and Eastern Europe: Partnerships in
privatization. Academy of Management
Executive, 14(4):85-98, p. 87. |
|
80%
of the world's electronic databases
and communication networks are in
English
|
Jandt, F. 2004. An
introduction to intercultural communication
(4th ed.) Thousand Oaks, CA: Sage
Publications, p. 164. |
|
46%
of companies are satisfied with
outsourcing arrangements
|
Nolan, S. 2003. By the
numbers: Why firms outsource (and whether
it works). Baseline. November:111. |
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|
|
| Chapter
9: Communicating
Change |
80 - 90%
of a change leader's time is devoted
to planning communication tactics vs.
strategy |
Clampitt, P.G. & Berk,
L. 1996. Strategically Communicating
Organisational Change. Journal of
Communication Management, August:15-28.
|
|
50%
of senior managers have experienced
major business changes in the past
5 years
|
Whipp, R. 2003. Managing
strategic change. In Oxford handbook
of strategy volume II: Corporate strategy,
edited by D. Faulkner & A. Campbell
(pp. 237-266). New York: Oxford University
Press, p. 240. |
|
4%
of senior managers claim they
are "very well" prepared
for changes in the next decade
|
Whipp, R. 2003. Managing
strategic change. In Oxford handbook
of strategy volume II: Corporate strategy,
edited by D. Faulkner & A. Campbell
(pp. 237-266). New York: Oxford University
Press, p. 240. |
|
#1
ranked characteristic of top employers
in the biotechnology and pharmaceutical
industry is "top leadership makes
changes needed to keep organization
on track"
|
Gwynne, P. 2003. Top employers
survey: Peak performers in an enigmatic
economy. Science, 302(5645).
October 23:688. |
|
52 %
of employees think their colleagues
are overwhelmed by the degree of change
in the organization
|
Clampitt, P.G. & Williams,
M.L. 2003. How employees and organizations
manage uncertainty: Norms, implications
and future research. Paper competitively
selected and presented at the International
Communication Association Convention,
May. |
back
to top
|
|
| Chapter
10: Cultivating an Innovative
Spirit |
15%
the amount of work time some 3M
employees can devote to their own innovative
ideas |
Studt, T. 2003. 3M-Where
innovation rules. R & D Magazine.
April:20-24, p. 23. |
|
50%
of new ideas at P & G come
from outside the company
|
Greene, J. 2003. Reinventing
corporate R&D. Business Week.
September 22:74-76, p. 76. |
|
80%
of all new products fail or fall
significantly short of their profit
forecast within six months of their
introduction
|
Zaltman, G. 2003. How
customers think: Essential insights
in the mind of the market. Boston,
MA: Harvard Business Press. |
|
2.4 to 1
is the estimated ratio of innovations
per employee in small businesses vs.
large ones
|
Stringer, R. 2000. How
to manage radical innovation. California
Management Review, 42(4):71. |
|
5-10%
of the success of an innovation
is owed to the idea generation phase
|
Sahin, K. 2003/2004. Our
innovation backlog. Technology Review.
December/January:56-57, p. 57. |
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|
|
| Chapter
11: What is Communication Effectiveness? |
80%
of CEOs have a different perception
of the company than employees |
Gossage, B. 2003. Mom
& pop psychology. Inc. Magazine.
December:38-39, p. 39. |
26%
of business executives believe that
the company business strategy is "well
communicated and understood" |
2003. How does IT funding
affect alignment? CIO Insight. November
14:26. |
5%
of business executives believe that
their IT strategy is "well communicated
and understood" |
2003. How does IT funding
affect alignment? CIO Insight. November
14:26. |
2
The minimal number of data-gathering
methods recommended for conducting a
communication assessment |
Clampitt, P.G. 2004. Author's
expert opinion. |
|
75%
of employees identify with their
organization's values
|
Clampitt, P.G. & Williams,
M.L. 2003. How employees and organizations
manage uncertainty: Norms, implications
and future research. Paper competitively
selected and presented at the International
Communication Association Convention,
May. |
back
to top
|
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