Chapter 1: How Managers Communicate 1: The Shannon and Weaver model of communication stresses the two-way dynamic nature of a communication event. a. true b. false   2: Which management orientation is based on the assumption that "effective expression = effective communication"? a. Arrow b. Circuit c. Dance d. Both Arrow and Circuit   3: Which statement is not an assumption of the Circuit manager? a. Job satisfaction is a primary goal of organizational communication. b. Messages are exclusively interpreted in the context of interpersonal relationships. c. What is clear and precise to one person is clear and precise to another. d. Openness is useful in all circumstances.   4: What type of manager would most likely say, "Effective communicators recognize that each communication event is unique and try to communicate with each person in the context of that unique relationship." a. Arrow b. Circuit c. Dance   5: What is a strength of the Arrow Approach? a. The emphasis on the importance of feedback. b. The emphasis on encouraging managers to accurately articulate their directives and provide sufficient specificity in their instructions. c. The emphasis on the relational aspect of communication. d. All of the above   6: The ability to sense another communicator's cues and to be able to forecast with some accuracy the actions of others, their responses, and their interpretations best describes a. coordination b. patterned repertoires c. coorientation d. choreography   7: A Circuit manager might cite poor listening or "hidden agendas" as reasons for communication difficulties. a. true b. false   8: Effective listeners often have a rule to initiate conversations with questions about unrisky topics. This is an example of a regulative rule, which is a communication rule that guides the on-going action of the communication event. a. true b. false   9: To effectively communicate, it is more important to be attentive to regulative rules than interpretation rules. a. true b. false   10: What type of manager would most likely say "Effective communicators are aware of the interaction patterns between people so they adapt their messages as well as interpret them in light of these patterns." a. Dance b. Circuit c. Arrow d. Integrator