Chapter 2: What is Communication, Anyway?   1: The goal of all communication should be to reduce the amount of ambiguity. a. true b. false   2: Context can be thought of as something "out there"; it is rarely developed through individuals interacting. a. true b. false   3: There must be an actual verbal message from a sender for meanings to be constructed. a. true b. false   4: What is true regarding secondary messages? a. A message receiver should pay more attention to the primary message than to the secondary message. b. Most message receivers do not react to secondary messages. c. Secondary messages can alter the context and change the interpretation. d. All of the above   5: What are some of the possible benefits of ambiguity? a. It can induce creativity. b. It can allow people to "save face". c. It allows people to strategically delay making decisions. d. All of the above   6: What is an implication of the propositions discussed in the chapter? a. Managers should attempt to reduce their probabilities. b. Managers should minimize the use of "black holes". c. Managers should learn to think in terms of the possible misinterpretations of their messages. d. All of the above   7: The assumption of the "typical communication model" pictured in the chapter is that communicators share and operate in the same context. a. true b. false   8: Communication breakdowns are usually the sender's fault. a. true b. false   9: Communication breakdowns are usually the receiver's fault. a. true b. false   10: Probabilities, rather than certainties, govern the communication process. a. true b. false