Chapter 4: Communication Ethics   1: Every communication decision has some ethical dimension to it. a. true b. false   2: Secrecy a. is a legitimate need of a company. b. does not imply the intent is to deceive. c. is maintained for honorable and dishonorable reasons. d. all of the above   3: An employee goes public with information about safety abuses in the organization. This is an example of a. ambiguity b. gossip c. euphemisms d. whistle-blowing   4: Using the expression "passed away" instead of "died" is an example of a. ambiguity b. tautology c. equivocation d. euphemism   5: According to the author, organizations should discourage employees from expressing dissent. a. true b. false   6: The author describes how AT&T handled the apology for a long-distance service interruption across the U.S. The author's conclusion is that: a. The response was not timely. b. They denied responsibility for the service disruption. c. They accepted responsibility but did not address what action they would take to rectify the situation. d. They handled the apology admirably.   7: Research on lying in the workplace indicates that most lies were of benefit to the liar and were directed at superiors. a. true b. false   8: Your author presents a strategic approach to corporate ethics. The position implies actions in all the following areas except a. corporate culture b. organizational policies c. supplier relations d. personal commitments   9: "Corporate due process" provides a safety valve for the organization, not for the employee. a. true b. false   10: Communicators should ensure that their remarks are pertinent to the purpose at hand; that they collect information that is important to a specific purpose and dispose of it when it is no longer pertinent. This best describes what ethical norm? a. Relevancy b. Discretion c. Fairness d. Accuracy