Chapter 5: Communication Technologies
1: A manager wants to confirm a meeting time with ten employees. The best channel for this would be ____.
a. phone
b. email
c. memo
d. teleconference
2: Persuasive situations
a. are handled best using a written channel.
b. demand that the sender quickly adapt the message to the receiver.
c. are handled best with face-to-face communication.
d. b and c
e. a and b
3: Ann needs to relay a confidential business message to Sam. She decides to fax the information. What communication objective has been violated?
a. The sender's needs are not compatible with the attributes of the intended message.
b. The message is not compatible with the receiver's needs.
c. The sender's objectives are not compatible with the channel utilized.
d. The channel is not compatible with the receiver's needs.
4: The major criterion used by most managers in selecting a channel is ____.
a. cost
b. feedback potential
c. confidentiality provided
d. personal convenience
5: A midsize construction firm wants to announce a new, somewhat complex, employee benefit program to its employees. What channel would be most effective?
a. memo
b. company newsletter
c. video magazine
d. small group meetings
6: Most effective knowledge-sharing occurs face-to-face.
a. true
b. false
7: Your author suggests that due to the pace of organizational events, completeness of the message is more important than speed.
a. true
b. false
8: What does the research reveal about face-to-face groups?
a. Higher-status people talk more than lower-status people.
b. Men talk more than women.
c. Managers talk more than subordinates.
d. All of the above
9: An employee who is skilled using a particular channel (for example, holding a meeting), will most likely be successful using other channels.
a. true
b. false
10: What would be the preferred channel if an executive wants to stimulate creativity but fears that status differences might inhibit a free exchange of ideas?
a. phone
b. face-to-face meeting
c. computer conference
d. videoconference