Chapter 6: Managing Data, Information, Knowledge and Action   1: "Representations of reality" best defines a. Data b. Information c. Knowledge d. Action   2: _____ usually takes the form of rules of thumb, theories and models. a. Data b. Information c. Knowledge d. Action   3: If a person is adept at managing data, chances are that he/she can effectively manage information, knowledge and action. a. true b. false   4: Facts, tables and charts (such as a timeline of a victim's activities) are examples of a. Data b. Information c. Knowledge d. Action   5: Managers who get caught up in a "program of the month" mentality, by reading about the latest management fad and then trying to implement the program, fall in to what trap? a. the D-I loop b. the I-A loop c. the A-K loop d. the I-K loop   6: Which of the following is true regarding information? a. More information is usually better b. Information is the same as knowledge c. Information does not necessarily translate into understanding d. All of the above   7: Using "Product Embeded Information" is a poor way to increase the efficiency of data and information transmission. a. true b. false   8: What are some useful rules of thumb in managing the information-knowledge relationship? a. Consider the source's credibility b. Structure informal networks c. Consider organizing the same information in different ways to extract the underlying meaning d. All of the above   9: Creating strategic knowledge-sharing communities is an ineffective way to manage the knowledge-action relationship. a. true b. false   10: What is not a recommendation your author makes about organizational reports? a. Aim for creating reports that are directly related to actionable tasks b. Try to match the information in the reports with the scope of responsibility and concerns of the employees c. Include more information than the employee requests so the employee will feel well-informed and not suspicious that the company is "hiding" something d. All of the above are recommendations for reports