| 1: Research reveals that satisfaction
with the organization's performance feedback process has a
high correlation with an employee's level of job
satisfaction. |
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a. true |
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b. false |
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| 2: What point in the employee's work
relationship is the most opportune time for managers to
impact their standards, values, and expectations? |
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a. When the employee is being interviewed. |
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b. When the employee is initially hired. |
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c. During the initial employee training period. |
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d. After the employee has been with the company for
several years. |
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| 3: Research shows that most employees are
relatively satisfied with the amount of feedback they
receive. |
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a. true |
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b. false |
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| 4: Which statement is false? |
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a. Employees "receive" feedback even if their supervisor
does not explicitly state it. |
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b. Few employees receive useful feedback about their
performance. |
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c. Both positive and negative deviations from the
standards should be noted when giving feedback. |
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d. The manager should focus on the positive
accomplishments of the employee and minimize the negative,
which might adversely affect self-esteem. |
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| 5: The day-to-day "pat on the back" or
reprimand that an employee receives are examples of ______
feedback. |
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a. exemplary |
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b. informal |
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c. nonformalized |
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d. formal |
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| 6: An employee reveals, "I've got so many
responsibilities. No one gives me guidelines about what I'm
supposed to do". This comment reflects a specific feedback
problem with employees not knowing the standards of
evaluation. |
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a. true |
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b. false |
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| 7: What are some of the potential uses
for appraisal systems? |
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a. To determine promotion potential |
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b. To motivate |
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c. To determine salary increases |
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d. All of the above |
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e. a and c |
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| 8: Joe Smith, supervisor, regularly gives
feedback to his employees that runs along the following
lines: "good job", "way to go", "excellent report". What
comment most reflects the effectiveness of this type of
feedback? |
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a. In providing feedback, highly abstract comments are
very effective. |
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b. This type of praise is more descriptive than
evaluative. |
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c. This type of praise is more useful than feedback
where certain behaviors are reinforced. |
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d. Descriptive praise is more useful to employees than
evaluative praise. |
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| 9: A rating scale is an easy-to-use
appraisal technique that makes comparisons between employees
without forcing distinctions. A downside is that there might
be disagreement over the meanings of the numbers. |
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a. true |
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b. false |
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| 10: A (an) ____ is a performance rating
technique that provides the employee feedback from various
points-of-view, including peers, customers and supervisors. |
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a. wide-angle review |
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b. 360-degree review |
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c. inclusive review |
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d. critical incident |
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