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Chapter Title Case Studies Self-Tests
Chapter 1: How Managers Communicate
Summary / Outline		 Case 1-1
Case 1-2 		Self-test
Chapter 2: What is Communication, Anyway?
Summary / Outline 		Case 2-1 Self-test
Chapter 3: Communicating the Corporate Culture
Summary / Outline 		Case 3-1
Case 3-2		 Self-test
Chapter 4: Communication Ethics
Summary / Outline 		Case 4-1
Case 4-2		 Self-test
Chapter 5: Selecting and Using Communication Technologies
Summary / Outline 		Case 5-1 Self-test
Chapter 6: Managing Data, Information, Knowledge and Action
Summary / Outline		 Case 6-1 Self-test
Chapter 7: Providing Performance Feedback
Summary / Outline 		Case 7-1 Self-test
Chapter 8: Communicating Across Organizational Boundaries
Summary / Outline		 Case 8-1
 Self-test
Chapter 9: Communicating about Change
Summary / Outline		 Case 9-1
Case 9-2		 Self-test
Chapter 10: Cultivating the Innovative Spirit
Summary / Outline 		Case 10-1
Case 10-2		 Self-test
Chapter 11: What is Communication Effectiveness?
Summary / Outline 		Case 11-1
Case 11-2		 Self-test