Chapter 8

Chapter 8: How Can You Process Uncertainty?

1: To develop this mindset, your authors suggest that effective leaders focus on predicting the future.
	a. true
	b. false

2: Thinking like a sailor helps people visualize getting to their destination quickly and efficiently.
	a. true
	b. false

3: Drawing more pictures and diagrams
	a. increases certainty levels
	b. highlights relationships and associations
	c. provides order
	d. all of the above

4: To get an organization to better process uncertainty:
	a. monologue is preferred to dialogue
	b. formal presentations should be de-emphasized
	c. discussion time should be increased
	d. b and c

5: Instead of focusing the communication system on what the company knows, the focus should be on how the company thinks about issues.
	a. true
	b. false