Original Research Highlights
- Employees who work
for organizations that embrace uncertainty tend to be:
- more satisfied
with their job,
- more committed
to their organizations,
- more likely to
identify with the organization, and
- less cynical
about organizational life.
Almost 65% of employees in the non-profit sector believe that
they work in an organizational climate that suppresses uncertainty.
These tendencies occurred even when employees themselves did
not fully embrace uncertainty.
Almost 60% of employees in the information and technology
sector believe they work in an organization that embraces uncertainty.
The number one ranked way organizations could do a better
job of embracing uncertainty is to "improve their communication
Over 50% of non-management employees believe that they work
in an organizational climate that suppresses uncertainty, compared
to 42% of employees in top management positions.
The age of employees does NOT appear to be related to their
ability to embrace uncertainty.
Organizations that embrace uncertainty have three basic competencies:
1) they cultivate awareness of uncertainty, 2) they communicate
about uncertainty, and 3) they catalyze action during uncertain
Note: These findings were based on a "snowball" sample
of over 1,000 employees randomly selected from companies ranging
from small businesses to Fortune 500 companies.