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Synopsis
People and organizations spend a lot of time creating the
appearance, but not the reality, of certainty. Tools and activities
such as over-emphasizing planning processes, over-emphasizing
formality in presentations, enforcing inappropriate deadlines,
and improperly using experts, often create an impression of
certainty that is actually a mirage. This is problematic,
as they obscure critical relationships and can blind the organization
to opportunities and dangers. Managers may become less open
to input from others and blind to new information that might
alter or change their plans.
Outline
- Over-emphasizing
planning processes
- Uncritically
using research
- Over-emphasizing
formality in presentations
- Enforcing inappropriate
deadlines
- Improperly
using experts
- Submitting
to authoritarians
- Applying inappropriate
labels
- Over-relying
on success recipes
Take
the Chapter 4 Self Test
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