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Featured Article

Decision Downloading
Phillip G. Clampitt & M. Lee Williams

Have you ever had a situation where you could not keep everyone informed about your decision making process and then had to communicate that decision? We use the term “decision downloading” for these situations. Our research indicates that leaders who robustly download their decisions are twice as likely to create a work climate that supports organizational decisions than those who do not. Robust downloaders discuss a) how the decision was made, b) why it was made, c) what alternatives were considered, d) how it fits in with the organizational mission, e) how it impacts the organization and f) how it impacts employees.

Click here for the Sloan abstract and ordering information.  Download the original research article (171k doc or 138k pdf)

Applied Research

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"Embracing uncertainty: The executive's challenge."
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Ivey Business Journal, January/February 2002.


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Basic Research

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"How employees and organizations manage uncertainty: Norms, implications, and future research."

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"Managing uncertainty: Conceptualizations and measurement."
Paper presented at the ICA convention, 2000.

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Chapter in the book, Auditing Organisational Communication, 1999.

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Chapter in the book, Auditing Organisational Communication, 1999.

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Coming Soon!

"A critical review of communication satisfaction."
Paper presented at the ICA convention, 1988.


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"Communication satisfaction: A useful construct?"
Paper presented at the ICA convention, 1986.

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