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Conceptualizing and Measuring How Employees and
Organizations Manage Uncertainty
Phillip G. Clampitt
Professor at University of Wisconsin – Green Bay
MAC C321 UWGB
Green Bay, WI 54311
Phone: 920.465.2324 Fax: 920.465.2890
E-mail: Clampitt@imetacomm.com
M. Lee Williams
Professor at Texas State University—San Marcos
Department of Communication Studies
San Marcos, TX 78666
Phone: 512.245.2165 Fax: 512.245.3138
E-mail: mw02@txstate.edu
Abstract
The study of uncertainty is central to an understanding of
organizational communication. This research investigates the
organizational work climates that emerge from the way
employees manage uncertainty as well as the way they
perceive their organization managing uncertainty. The
Uncertainty Management Matrix is presented as a framework
for conceptualizing this construct, followed by three scale
development studies. The article concludes with a variety of
research questions to direct future communication research.
Anything significant
is inherently uncertain and therefore all judgments are probabilistic.
--Robert
Rubin
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