| Chapter
1: Understanding Communication |
1.6x
The returns to shareholders generated by
companies that communicate effectively
versus those that do not communicate
effectively |
Watson Wyatt Worldwide. 2006. Effective
communication: A leading indicator of
financial performance, p. 6. |
|
14,000
The number of definitions for the 500
most commonly
used words in the English language |
Haney, W.V. 1979. Communication and
interpersonal relations: Text and cases.
Homewood, IL: Irwin. |
51%
of employees are satisfied with
organizational communication |
Clampitt, P.G., &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International
Communication Association Convention,
May. |
|
3,155,760,000
Robert Hooke’s estimate of the number
of separate ideas the mind can entertain |
Barrow, J.D. 2002. The constants of
nature. New York: Pantheon Books,
p. 117. |
|
83%
of highly effective organizations
respond that corporate communication
is an essential part of the
organization’s business strategy |
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 16. |
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| Chapter
2: Examining Communication Approaches |
|
60%
of employees are satisfied with
communication from their supervisor |
Clampitt, P.G., &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International
Communication Association Convention,
May. |
|
55%
of managers are unfit for their job |
Kaihla, P. 2003. Getting inside the
boss’s head. Business 2.0,
November: 49. |
|
33%
of highly effective companies give
employees the opportunity to provide
meaningful input into decisions
|
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 9. |
|
45%
of employees have confidence in the
job being done by senior management |
Caudron, S. 2002. Where have all the
leaders gone? Workforce,
81(13):28-32. |
|
70%
of communication metaphors describe
the
communication process as a conduit |
Reddy, M. 1979.
The conduit metaphor: A case of frame
conflict in our language about
language. In The metaphor and
thought, edited by A. Ortony, (pp.
284-324). Cambridge, MA: Cambridge
University Press. |
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| Chapter
3: Scrutinizing Ethical Issues |
|
43%
of resumes contain one or more
inaccuracies |
Joyce, A. 2006. The fine line of
lying. Washington Post, 26
March: F1. |
|
76 – 22 – 3
Percentage of lies that benefit: a)
the liar,
b) the person lied to, and c) a
third party, respectively
|
Camden, C., Motley,
M.T. & Wilson, A. 1983. White lies
in interpersonal communication: A
taxonomy and (preliminary) investigation
of social motivations. Paper
presented at the annual convention of
the International Communication
Association, Dallas, May. |
|
84%
of corporate recruiters believe that
personal integrity and ethics are
very important traits for job
applicants
|
Alsop, R. 2003.
Right and wrong: Can business schools
teach students to be virtuous? Wall
Street Journal, September 17:R9. |
|
60%
of corporate recruiters believe
business schools can provide
students with guidance on making
ethical decisions
|
Alsop, R. 2003. Right and wrong: Can
business schools teach students to be
virtuous? Wall Street Journal,
September 17: R9. |
|
80%
of executives report having trusted
the wrong person at least once in
their career
|
Kramer, R. 2002. When paranoia makes
sense. Harvard Business Review,
80(7): 66. |
80%
of information sent via the
grapevine is accurate |
Kimmel, A. 2004.
Rumors and rumor control: A
manager’s guide to understanding and
combating rumors. Mahwah, NJ:
Lawrence Erlbaum Associates, p. 216. |
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| Chapter
4: Imparting the Organizational Culture |
38%
Of employees don’t feel committed to
their organization |
Katcher, B. L. 2007. 30 reasons
employees hate their managers. New
York: American Management Association,
p. 189. |
1 of 4
Corporate culture is 1 of 4 business
fundamentals that high-performing
companies must master |
Joyce, W., Nohria, N. & Robertson, B.
2003. What (really) works: The 4+2
formula for sustained business success.
New York: HarperBusiness, p. 17. |
39%
of employees are cynical about
organizational life |
Clampitt, P.G. &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International
Communication Association Convention,
May. |
#2
ranked characteristic of top
employers in the biotechnology and
pharmaceutical industry is “having
work and personal values that are
aligned” |
Gwynne, P. 2003. Top employers
survey: Peak performers in an enigmatic
economy. Science, 302(5645),
October 23:688. |
|
20
the percent lower turnover rate
experienced by companies that
communicate effectively versus
companies that don’t communicate
effectively
|
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 7. |
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| Chapter
5: Selecting and Using Communication Technologies |
74%
of business technology professionals
consider “improving employee
collaboration” as the #1 goal of
unifying communication technologies |
Greenfield, D. 2008. Communicate by
design. Information Week, 13
October: 48. |
45%
of BlackBerry users check their
email before getting dressed |
McGregor, J. 2008. Making every hour
count. Business Week, 1
September: 67-68, p. 68. |
|
59%
of meeting planners reported that
teleconferencing was substituting
for some meetings
|
Grant, A. E., & Meadows, J. H. 2006.
Communication technology update.
Burlington, MA: Focal Press, p. 326. |
62%
of highly effective companies have a
documented intranet/internet
communication strategy |
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 14. |
40%
of computer conferencing users do
not know the gender of the other
participant(s) |
Sproull, L. & Kiesler, S. 1986.
Reducing social context cues:
Electronic mail in organizational
communication. Management Science,
32:1492-1512. |
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| Chapter
6: Managing Data, Information, Knowledge and
Action |
10 – 25%
of data records contain errors |
Redman, T. C. 2008. Data driven.
Boston: Harvard Business Press, p. 42. |
70%
of workplace learning is informal |
Pfeffer, J. & Sutton, R. 1999. Knowing
what to do is not enough. California
Management Review, 42(1):83. |
47%
of employees say they don’t receive
the information they need to do
their job well |
Katcher, B. L. 2007. 30 reasons
employees hate their managers. New
York: American Management Association. |
50%
of our brains are devoted to
processing
visual information |
Matter, C. 2003. Personal
communication, October 21. |
|
50%
of decisions made in organizations
are not fully implemented or
sustained
|
Nutt, P. 1999. Surprising but true:
Half the decisions in organizations
fail. Academy of Management
Executive, 13(4):75-90, p. 75. |
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| Chapter
7: Providing
Performance Feedback |
54%
of employees say their performance
reviews are useless |
Katcher, B. L. 2007. 30 reasons
employees hate their managers.
New York: American Management
Association, p. 139.
|
60%
of employees are dissatisfied with
the performance feedback system |
Clampitt, P.G. &
Downs, C. 1993. Employee perceptions of
the relationship between communication
and productivity. Journal of
Business Communication, 30(1): 5-28. |
61%
of employees believe their
organization tolerates poor
performers |
Katcher, B. L. 2007. 30 reasons
employees hate their managers.
New York: American Management
Association, p. 113.
|
43%
of employees are unsatisfied with
information about how they are
judged |
Clampitt, P.G. &
Downs, C. 1993. Employee perceptions of
the relationship between communication
and productivity. Journal of
Business Communication, 30(1): 5-28. |
43%
of employees feel they don’t get
enough guidance to improve their
performance |
http://www.ipc.co/at/us/pubs/insider/showarticle.asp?Article
ID=13243. Date visited: October 13,
2008. |
|
43%
of employees say their good work
goes unrecognized
|
Katcher, B. L. 2007. 30 reasons
employees hate their managers. New
York: American Management Association,
p. 29. |
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| Chapter
8: Communicating
Across Organizational Boundaries |
42%
of white-collar workers have
considered quitting over
bureaucratic hassles |
Charan. R. 2008. Stop whining, start
thinking. Business Week, 1
September: 57-58, p. 58. |
65%
of organizations experience major
interdepartmental communication
problems |
Clampitt, P.G. &
Downs, C. 1993. Employee perceptions of
the relationship between communication
and productivity. Journal of
Business Communication, 30(1): 5-28. |
46%
of all employees feel cooperation is
good between departments |
Katcher, B. L. 2008. 30 reasons
employees hate their managers. New
York: American Management Association,
p. 101. |
30% - 50%
of all expatriate placements do not
work out |
Fatehi, K. 2008.
Managing internationally: Succeeding
in a culturally diverse world.
Thousand Oaks, CA: Sage Publications,
Inc., p. 594. |
|
50%
of companies with high communication
effectiveness said they are doing a
good job with their global
communication
|
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 11. |
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| Chapter
9: Communicating
Change |
70%
of initiatives fail to have lasting
impact |
Kotter, J. P. 2008. A sense of
urgency. Boston: Harvard Business
Press, p. 13. |
80 – 90%
of a typical change leader’s time is
devoted to planning communication
tactics vs. strategy |
Clampitt, P.G. &
Berk, L. 1996. Strategically
Communicating Organisational Change.
Journal of Communication Management,
August: 15-28. |
4%
of senior managers claim they are
“very well prepared”
for changes in
the
next decade
|
Whipp, R. 2003.
Managing strategic change. In Oxford
handbook of strategy volume II:
Corporate strategy, edited by D.
Faulkner & A. Campbell (pp. 237-266).
New York: Oxford University Press, p.
240. |
52%
of employees think their colleagues
are overwhelmed
by the degree of
change in the organization |
Clampitt, P.G. &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International
Communication Association Convention,
May. |
|
88%
of highly effective organizations
explain the reasons behind major
decisions to all employees
|
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 15. |
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| Chapter
10: Cultivating an Innovative
Spirit |
80%
of all new products fail or fall
significantly short of their profit
forecast within six months of their
introduction |
Zaltman, G. 2003. How customers
think: Essential insights in the mind
of the market. Boston, MA: Harvard
Business Press. |
2.4 to 1
is the estimated ratio of
innovations per employee in
small businesses vs. large ones |
Stringer, R. 2000. How to manage
radical innovation. California
Management Review, 42(4):71. |
5-10%
of the success of an innovation is
owed to the idea generation phase |
Sahin, K. 2003/2004. Our innovation
backlog. Technology Review,
December/January: 56-57, p. 57. |
67%
of employees say management fails to
act on employee suggestions |
Katcher, B. 2007. 30 reasons
employees hate their managers. New
York: American Management Association,
p.43. |
8%
of large firms’ R&D expenditures is
spent on ground-breaking innovations
(as opposed to incremental
improvements) |
Carlson, C. R., & Wilmot, W. W. 2006.
Innovation: The five disciplines for
creating what customers want. New
York: Crown Business, p. 285. |
16%
of people are classified as
“laggards,” the last people to adopt
an innovation |
Grant, A. E., & Meadows, J. H. 2008.
Communication technology update and
fundamentals. Burlington, MA:
Focal Press, p. 44. |
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| Chapter
11: What is Communication Effectiveness? |
80%
of CEOs have a different perception
of the company than employees |
Gossage, B. 2003. Mom
& pop psychology. Inc. Magazine.
December:38-39, p. 39. |
26%
of business executives believe that
the company business strategy is "well
communicated and understood" |
2003. How does IT funding
affect alignment? CIO Insight. November
14:26. |
52%
of employees do not feel free to voice
their opinions openly |
Katcher, B. L. 2007. 30 reasons
employees hate their managers. New
York: American Management Association,
p. 23. |
75%
of employees identify with their
organization’s values |
Clampitt, P.G. &
Williams, M.L. 2003. How employees
and organizations manage uncertainty:
Norms, implications and future research.
Paper competitively selected and
presented at the International
Communication Association Convention,
May. |
52%
of employees do not understand their
organizational strategy and goals |
Kanazawa, M. T., Miles, R. H. 2008.
Big ideas to big results. New
Jersey: FT Press, p. 55. |
25%
of highly effective companies
measure extensively to validate the
contribution that communication
makes to achieving business results |
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 10. |
93%
of highly effective companies have
senior management who recognize the
importance of communication in
achieving business objectives |
Watson Wyatt Worldwide. 2006.
Effective communication: A leading
indicator of financial performance,
p. 16. |
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