Resources
Books
​Applied Research Articles
"Decision Downloading"
MIT Sloan Management Review
"Decision Downloading:
An Analysis of How Leaders Communicate Their Decisions"
White Paper
Learn how to craft a social media strategy and evaluate results
"Are You a Progress Maker?"
Book Excerpt
"Checking the Organizational Pulse"
White Paper 2007
"Leaders as strategic communicators"
Ivey Business Journal, May/June 2002
Progress: the focus of a new perspective on leadership
"Embracing uncertainty: The executive's challenge"
Journal of Change Management, March 2002
"Embracing uncertainty: The hidden dimension of growth"
Ivey Business Journal, January/February 2002
"A strategy for communicating about uncertainty"
Academy of Management Executive, 2000
"Strategically communicating organisational change"
Journal of Communication Management, August 1996, 15-28 (co-authored with L. Berk)
"World class communications"
PIMA Magazine, November 1994
Learn how to strategically communicate and manage major communication challenges.
Basic Research Articles
“The selection, detection and correction of organizational errors: The role of communication”
Paper presented at the ICA, May 2009
Find out how to lead by embracing uncertainty.
​"Conceptualizing and measuring how employees and organizations manage uncertainty"
Communication Research Reports, December 2005
"How employees and organizations manage uncertainty: Norms, implications, and future research"
Paper presented at the ICA convention, 2003
"Supervisory mentoring: Does a female manager make a difference?"
M. Lee Williams, Ph.D. and Victoria Nevin Locke
"Managing uncertainty: Conceptualizations and measurement"
Paper presented at the ICA convention, 2000
"The questionnaire approach"
Chapter in the book, Auditing Organisational Communication, 1999
"A communication audit of a paper mill"
Chapter in the book, Auditing Organisational Communication, 1999
"Employee perceptions of the relationship between communication and productivity"
Journal of Business Communication, 1993
"A critical review of communication satisfaction"
Paper presented at the ICA convention, 1988
"Communication satisfaction: A useful construct?"
Paper presented at the ICA convention, 1988
“A Factor Analytical Study of Communication Satisfaction”
Paper presented at the ICA convention
“Thought Patterns of Effective Organizational Communicators”
Paper presented at the ICA convention
“Exploratory Research on Employee Publications”
Journal of Business Communication