Chapter 2: Why Do People Suppress Uncertainty?
1: Employees often have expectations that
a. CEOs will be powerful certainty providers
b. decision making is highly dependent on the CEO's perspective
c. CEOs may feel compelled to provide answers even when they're unsure
d. all of the above
2: The main reason people suppress uncertainty is because they want to control events.
a. true
b. false
3: Frederick Taylor's Scientific Management encouraged employees to
a. think 'outside the box'
b. embrace uncertainty
c. cultivate tolerance for mistakes
d. find the 'one best way' to do a task
4: Your authors suggest that leaders embracing uncertainty need to
a. be the primary providers of information
b. shape interpretations of information
c. guide discussion in a useful direction
d. b and c
5: Companies embracing uncertainty
a. tolerate conflict
b. place value on harmony
c. 'preserve the peace'
d. avoid constructive debate