Chapter 4

Chapter 4: How is the Illusion of Certainty Created?

1: The more people try to drive out uncertainty in planning, the more unpredictable the results may be.
	a. true
	b. false

2: Over-emphasizing formality in presentations
	a. usually focuses on the known or the projected
	b. creates a superficial certainty
	c. usually encourages monologue, not dialogue
	d. all of the above

3: Your authors suggest that an outside consultant's credibility may create artificial certainty.
	a. true
	b. false

4: Your authors suggest
	a. using labels to turn the abstract into something concrete
	b. reifying to help embrace uncertainty
	c. using verbs instead of nouns to avoid reifying
	d. all of the above

5: Using success recipes
	a. often conceals underlying thought processes
	b. has a tendency to obscure critical relationships
	c. often provides a false sense of security
	d. all of the above
	e. a and b