Chapter 5: What are the Dangers of Creating Artificial Certainty?
1: The Cycle of Certainty presented in the chapter
a. usually ends with disappointing results
b. is an effective way to promote innovation and growth
c. fosters flexibility in the organization
d. b and c
2: Your authors suggest the "Program of the Month" approach to address organizational concerns.
a. true
b. false
c. provides a hedge against overconfidence
d. none of the above
3: Your authors suggest that to become self-actualized, you need to embrace uncertainty.
a. true
b. false
4: A main reason why the Cycle of Certainty starts over again is that
a. few people ask if certainty was really possible in the first place
b. people want to rely on more than one certainty provider
c. people need variety in the approaches and experts they rely on
5: The Cycle of Certainty can be broken
a. by further refining the planning process
b. by transforming employees' mindsets
c. by redesigning organizational process
d. all of the above
e. b and c