Communication Satisfaction Surveys
Additional Resources
The Communication Satisfaction Questionnaire, developed by Downs and Hazen (1977), is a primary investigative tools used in communication assessments. Employees were asked about their satisfaction level with various aspects of communication within the organization. This is a summary of employee responses collected from the 26 companies represented in the databank. The results are presented in three sections.
"Communication satisfaction: A useful construct?" Paper presented at the ICA convention, 1986.
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Table 1 presents a rank-order of the communication satisfaction items in descending order of satisfaction. All means are computed on a “0 – 10” point satisfaction scale, with “0” representing no satisfaction, “5” representing average satisfaction, and “10” representing high satisfaction.
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Table 2 presents employees’ reactions to factors that impact their level of job performance. A “0 – 10” point scale was used, with “0” representing that the item had no influence on performance, “5” indicating average influence, and “10” indicating high influence.
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Table 3 presents the demographics of the sample.
Table 1: Rank of Employee Satisfaction Levels
Rank | Mean | Standard deviation | Survey item |
|---|---|---|---|
Note: * Designates that only those in supervisory positions answered the questions.
N = 2,101
*N = 547
Table 2: Factors Influencing Level of Job Performance
Rank | Mean | Standard deviation | Survey item |
|---|---|---|---|
Table 3: Database Demographics
Demographics | Database |
|---|---|
Downs, C., & Hazen, M.D. 1977. A factor analytic study of communication satisfaction. Journal of Business Communication, 14(3):63-73.